1 Acceptance of Our Terms and Conditions Go to top

Shopper Thoughts and any accompanying communication relating to Shopper Thoughts is provided to you free of charge and is offered as a service to you from Tesco Stores Ltd under these Terms and Conditions. By agreeing to join the Shopper Thoughts Community or visiting the Shopper Thoughts website you agree to these Terms and Conditions and our Privacy Policy. Please read them carefully as they affect your rights and liabilities under law. Please note that we reserve the right to require you to register as an authorised user before you may use the Shopper Thoughts website.

If you do not agree to these Terms and Conditions, please do not use the Shopper Thoughts website. If you have any questions about these Terms and Conditions or Privacy Policy please contact us on 0800 505555.

2 Amendments Go to top
  1. We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Shopper Thoughts website. The changes will apply to the use of Shopper Thoughts after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use or participate in Shopper Thoughts. If you continue to use Shopper Thoughts after the date on which the change comes into effect, your use of Shopper Thoughts indicates your agreement to be bound by the new Terms and Conditions.
  2. Tesco may modify or discontinue Shopper Thoughts with or without notice to you and without liability to you or any third party.
3 Registration Go to top
  1. All participants in Shopper Thoughts must be resident in the UK and aged 18 years or over.
  2. You will need to register as a member in order to join Shopper Thoughts.
  3. You must ensure that the details provided by you about yourself on registration or at any time are correct and complete.
  4. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details via the Member Services page.
  5. Only one registration for Shopper Thoughts is allowed per household.
  6. If you have an active Tesco Clubcard we may ask you for this number.
  7. We may publish a closing date for registration in which case registration will only be possible before this date.
  8. Registration is not open to employees of Tesco, dunnhumby or other Tesco affiliated companies or those living outside of the UK
4 Password and Security Go to top
  1. When you register to join Shopper Thoughts you will be asked to create a password. You must keep this password confidential and must not disclose it to or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should change your password immediately by logging on to www.shopperthoughts.com and updating your login details.
  2. If you forget your password please go to the Login page and follow the instructions for the password reminder. We will be able to remind you of your password by your registered email address.
5 Shopper Thoughts Surveys - The Scheme Go to top
  1. As a member of Shopper Thoughts you will be asked to participate in surveys on a regular basis. We may ask you to complete questionnaires usually online but possibly by telephone or otherwise participate in surveys conducted by us or on our behalf. In these Terms and Conditions all submissions provided by you to us in response to any survey are together referred to as "your Responses". All surveys are optional.
  2. We also from time to time may invite you to take part in other forms of research such as online focus groups. This too is optional.
  3. Surveys may only be completed once each in respect of any household, regardless of how many Clubcard accounts may be held within such household.
  4. By submitting your Responses you unconditionally assign all rights including copyright and any other current or future intellectual property rights in your Responses to Tesco Stores Limited and you confirm that we shall be entitled to use your Responses in such a manner as we reasonably decide, provided that we do not personally identify you. This use may include amalgamation of your Responses with those provided by other individuals and reproduction and sharing of the amalgamated Responses with our partners, suppliers and other interested third parties. From time to time we may also link your Responses to the products you buy and the way you shop in the future.
  5. You agree that you shall not be entitled to receive any payment or compensation in respect of your submission of your Responses and our use of your Responses, other than the Clubcard or Shopper Thoughts Points stated on the relevant invitation. We reserve the right at our discretion not to use your Responses without giving you reasons.
  6. Members of Shopper Thoughts may be removed from the panel at any time at the sole discretion of Tesco.
6 Incentives: Clubcard or Shopper Thoughts Points Go to top
  1. We will offer a range of incentives including free entry into a prize draw plus either Clubcard or Shopper Thoughts Points as an incentive for every survey successfully completed online. Each member will be given one opportunity to choose either Clubcard or Shopper Thoughts points but will not be permitted to mix the two or change scheme. When points are awarded, the number of either Points may vary. Typically you will receive 100 Points for a 15 minute survey. The amount will be clearly stated before you start any survey.
  2. For surveys offering Clubcard Points as an incentive these will be awarded following the successful completion of the survey as detailed in the joining instructions, for members on the Clubcard scheme.
  3. Tesco Clubcard Points earned through Shopper Thoughts will appear on your Clubcard statement up to three months after you have successfully completed the survey.
  4. Clubcard Points can only be awarded to you if you have provided a valid Clubcard number to Shopper Thoughts.
  5. Use of your Clubcard and redemption of any Clubcard Points are subject to the Clubcard Terms and Conditions.
  6. For surveys offering Shopper Thoughts Points as an incentive these will be awarded following the successful completion of the survey as detailed in the joining instructions, for members on the relevant scheme. Shopper Thoughts points will be accrued over time and when a threshold of 1,000 points is reached, the points will be automatically converted to a £10 voucher cheque which will be dispatched by email through our voucher partner, currently P&MM Travel Ltd, Rockingham Drive, Linford Wood, Milton Keynes MK14 6LY. For this, the member email address and name will be forwarded to our partner for this purpose only but will not be retained by them for any other purpose.
  7. Those receiving voucher cheques via email will be able to redeem them online against a choice of high street and/or leisure company vouchers. These paper vouchers will then be sent out in the post.
7 Survey Prize Draw Go to top
  1. The Prize Draw is open to all Shopper Thoughts Panel members.
  2. Each time you complete a survey offering a prize draw in a calendar month you will be entered into that months Prize Draw.
  3. When surveys carrying prize draws are run, there will be a monthly draw for prizes ranging from 1,000 to 5,000 points.
  4. The closing date for each monthly Prize Draw is midnight on the last day of each calendar month.
  5. The Promoter reserves the right to substitute a prize of equivalent or greater value if this is necessary for reasons beyond its control.
  6. The winner(s) will be the first entry drawn at random by an independent person on the 1st of every month. The Promoter reserves the right to re-draw the prizes if the prize-winner cannot be contacted within a reasonable period of time (to be established at the promoter's sole discretion).
  7. Winners will be notified by email within 2 weeks of the draw.
  8. The name of the months prize draw winner is available at request. Requests should be emailed to info@maruedr.com.
  9. By entering this promotion, participants agree to be bound by these terms and that the decision of the promoter is final and binding in all matters relating to this promotion and no correspondence will be entered into.
  10. The promoter reserves the right to alter, amend or foreclose this Prize Draw without prior notice in the event that unforeseen circumstances make this unavoidable.
  11. This promotion is governed by the laws of England and Wales.
  12. Promoter: Tesco Stores Ltd. a company registered in England and Wales whose registered office is at Tesco House, PO Box 18, Delamare Road, Cheshunt, Herts., EN8 9SL.
8 Intellectual Property Go to top
  1. The content of Shopper Thoughts is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of Shopper Thoughts on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Shopper Thoughts website without written permission from Tesco.
  2. No licence is granted to you in these Terms to use any trade mark of Tesco or its affiliated companies including, without limitation, the trade marks Tesco, Shopper Thoughts and Tesco Clubcard.
9 Disclaimer of Warranties Go to top
  1. Shopper Thoughts is provided on an "as is" and "as available" basis. Shopper Thoughts expressly disclaims all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.
  2. You understand and agree that Tesco does not guarantee the accuracy or completeness of any information in or provided in connection with Shopper Thoughts. Tesco is not responsible for any errors or omissions or for the results obtained from the use of such information.
  3. Tesco shall not be responsible for any loss or damage caused directly or indirectly, by the information or ideas contained, suggested or referenced by Shopper Thoughts. Your participation in Shopper Thoughts is solely at your own risk. No advice or information, whether oral or written obtained by you from Shopper Thoughts shall create any warranty not expressly made in these Terms or imposed by law.
  4. Tesco makes no warranty that Shopper Thoughts will meet your requirements, or that the Shopper Thoughts network will be uninterrupted, timely, secure, or error free; nor does Tesco make any warranty as to the results that may be obtained from Shopper Thoughts.
  5. You understand and agree that any material and/or data obtained through Shopper Thoughts is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the involvement with Shopper Thoughts.
10 Limitation of Liability Go to top
  1. Except as required by law, Tesco shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether Tesco has been advised of the possibility of such damages.
  2. Tesco will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this programme.
  3. Nothing in these Terms shall operate to exclude or restrict Tesco's liability for death or personal injury caused by negligence.
11 Termination & Remedies for Breach of these Terms by You Go to top
  1. Tesco may suspend or cancel your membership or deny you access to Shopper Thoughts immediately and at our sole discretion, if you breach any of your obligations under these Terms, or if your use of Shopper Thoughts is inappropriate or otherwise unacceptable.
  2. You can unsubscribe from Shopper Thoughts by using the unsubscribe link on the Member Services page or in each survey invitation email that we send you. If you do so, you must stop using Shopper Thoughts immediately.
  3. Tesco shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as specified in our Privacy Policy.
12 Indemnification Go to top

You agree to indemnify and hold each of Tesco Stores Ltd, its subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of Shopper Thoughts, the violation of these Terms by you, or the infringement by you, or any other user of your account, or of any intellectual property or other right of any other person or entity.

  1. You may not use Shopper Thoughts for any of the following purposes:
    • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
    • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
    • gaining unauthorised access to other computer systems
    • interfering with any other person's use or enjoyment of Shopper Thoughts
    • breaching any laws concerning the use of public telecommunications networks
    • interfering or disrupting networks or web sites connected to Shopper Thoughts
    • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  2. Tesco reserves the right to refuse to post material on Shopper Thoughts or to remove material already posted on Shopper Thoughts.
  3. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out or in connection with:
    • any claim by any third party that the use of Shopper Thoughts by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of Shopper Thoughts by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of Shopper Thoughts by you.
13 Applicable Law Go to top

These Terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the exclusive jurisdiction of the English courts.

14 Miscellaneous Go to top
  1. In the event that any provision of these Terms conflict with the law under which these Terms are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to these Terms, such provision will be deleted and the remainder of the terms of these Terms & Conditions will remain in full force and effect. If you breach these Terms and Conditions and Tesco ignores this, Tesco will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
  2. Tesco may assign its rights and obligations under these Terms and upon such assignment Tesco shall be relieved of any further obligation under these Terms.
  3. These Terms and the Privacy Policy constitute the entire understanding between you and us as to your use of and involvement in Shopper Thoughts, and supersede all prior agreements and understandings between us and you regarding Shopper Thoughts. Nothing in these Terms shall operate to exclude or restrict your or our liability for fraudulent misrepresentation.
15 Recommend a Friend Go to top
  1. For 'Referrer': For every valid email address you provide for a 'friend' who may want to join the Shopper Thoughts Community you will gain one entry to a quarterly prize draw with a top prize of 5,000 points and 5 runner up prizes of 1,000 points. The prizedraw will take place every quarter on the 1st of the month. The quarters will be March, June, September, December. This is a separate prizedraw to the monthly survey entry draw. Winners will be randomly selected and notified each quarter by the 10th of each month mentioned.
  2. for Recommended 'Friends': If you have received and email inviting you to be part of the Shopper Thoughts Community, an existing member of the Community will have provided us with your email address as they feel you may want to join the Shopper Thoughts Community. We will only use this email address to send an invite to join Shopper Thoughts, it will not be used for any other purposes or shared with any third parties 
16 General Go to top
  1. Shopper Thoughts is owned and operated by Tesco Stores Ltd. a company registered in England and Wales whose registered office is at Tesco House, PO Box 18, Delamare Road, Cheshunt, Herts., EN8 9SL.
  2. To contact Shopper Thoughts please call us on 0800 505555.

Last update: 23rd September 2011